Copley Instrument Warranty Policy

Copley instruments are warranted to be free from defective materials and craftsmanship from date of purchase to the original purchaser when purchased form an authorized Copley dealer. This is a 180 day warranty, which is not transferable. Copley Instruments will repair or replace, at its option, any Copley instrument or part thereof which is found by Copley to be defective. The customer pays transportation cost to and from Copley or any Copley Authorized Service Center. Electronic controls are covered for a period of one year. Copley reserves the right to use materials readily available at the time of the repair. Warranty service requires a copy of the Proof of Purchase (sales receipt) to be presented at time of service request.

What is covered against manufacturing defects:

• Parts and Labor to correct any defect in materials used and any defect attributable to workmanship.

What is not covered:

• Instruments that have been modified after original shipment from the Copley factory.
• Instruments whose serial numbers have been altered or removed.
• Instruments that have been subjected to extreme humidity or temperature conditions.
• Instruments that have been damaged due to misuse, neglect, or accident. .
• Normal wear and tear to serviceable parts such as strings, tuning machines, electronic controls and frets.
• Instruments that have been purchased from an unauthorized Copley dealer.
• Warranty claims by anyone other than the original purchaser.
• Freight charges to and from the factory or authorized service center for customer owned goods.
• Any and all charges incurred from priority service requests (Rush Service) or priority shipping for replacement parts.